Terms, Conditions & Privacy Policy

Café Terms

Reservations

  • Booking Process: Customers can reserve a table at our café via goodtimegames.co.uk. For non-members, a deposit of £1.50 per hour booked is required. Game play is charged per person, per hour, up to a maximum amount, (excluding food, beverages game purchases.)
  • Pricing Information: The cost for playing games is detailed on our website and displayed within the café. This fee does not cover any food or beverage purchases.

Booking Policies

  • No Outside Food or Drink: Bringing external food or drinks into the café is strictly prohibited to maintain hygiene and quality standards.
  • Alcohol Service: We adhere to licensing laws and reserve the right to refuse alcohol service to any customer.
  • Late Arrivals: Tables may be reassigned if customers are over 10 minutes late without notice. We will attempt to contact late arrivals by phone; email notifications are not considered due to limited email monitoring during busy times.
  • Rescheduling: Bookings can be rescheduled up to 3 times. Beyond this, the deposit is forfeited, and the booking is cancelled.
  • Large Groups & Multiple Bookings: Large groups are not allowed to book multiple tables. We have a seperate pricing structure for bookings of more than 8 guests (venue hire). Any bookings made by a large group masquerading as multiple smaller groups will be cancelled and deposits not returned.
  • Early Departure: Customers leaving before their booked duration ends will be charged for the full reservation time.
  • Cancellation Policy: Online cancellations result in a forfeited deposit. Cancellations must be made up to 2 hours before the booking to retain the deposit, which requires rescheduling through the ‘My Account’ page.
  • No-Show Policy: In case of no-shows without prior notice, the deposit is forfeited.
  • Changes in Party Size: If the actual number of guests is less than booked, we reserve the right to keep the deposit.

Conduct and Use of Facilities

  • Game Care and Conduct: Customers must treat games and property with care. Damaging property may result in deposit forfeiture and additional charges. Respectful behavior towards all staff and guests is required at all times.
  • Game Library Access: Reservation includes access to our game library, with the right to restrict certain games based on content suitability.
  • Special Events: Pricing and policies may vary for special events, which are typically ticketed. Details are provided on the event page.
  • Accessibility: Due to the building’s structure, full accessibility can’t be guaranteed. Our café is on the ground floor, but with narrow doorways. We endeavor to accommodate special requirements where possible; please contact us in advance.
  • Age Restrictions: Guests under 16 must be accompanied by an adult post-12:30pm.
  • Allergies: Our kitchen handles various allergens. We cannot assure complete absence of cross-contamination. Please consult our staff for allergen-related concerns.

Shop Terms

  • Product Availability: While we strive to maintain accurate stock levels on goodtimegames.co.uk, discrepancies may occur. In the event a purchased item is not in stock, we will inform the customer of the restock timeframe and offer a refund option.
  • Payment: All prices are listed in British Pounds Sterling (GBP). We accept various forms of payment as specified on the website. Payment must be completed at the time of purchase. Your order will not be shipped until the full payment is received and confirmed.
  • Shipping: We offer UK nationwide delivery and in-store collection for orders made through our online shop. Shipping fees and times are specified at checkout based on the delivery option selected. We aim to dispatch orders within 3 days of payment confirmation, subject to stock availability.
  • Returns and Refunds: Unsealed games cannot be returned unless they contain missing or damaged components. Returns must be initiated within 30 days of delivery, with evidence of the game’s condition prior to return. Returned games must be fully sealed and in the original condition. If items are not in their original condition or have been damaged during transit, a full refund may not be issued.
  • Warranty: Products sold through our online shop come with a manufacturer’s warranty. Details of the warranty period and services are provided with the product. For warranty claims, please contact us with proof of purchase and a description of the issue.
  • Customer Support: For any inquiries or issues related to online purchases, including order status, shipping, or returns, please contact our customer support team at info@goodtimegames.co.uk. We aim to respond to all queries within 5 days.
  • Product Descriptions: We make every effort to ensure that product descriptions and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order with the correct details or cancelling it.
  • Limitation of Liability: Goodtime Games Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Goodtime Games Limited has been advised of the possibility of such damages.

Games Library

  • Accuracy of Information: Our online games library page is intended as a reference tool and may not always reflect our current selection. It is not considered advertising material. Customers interested in specific games are advised to contact us directly for availability, as our library is subject to frequent rotation.

Privacy Policy

Introduction
Goodtime Games Limited is committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website (goodtimegames.co.uk), use our services, or visit our café. By using our services, you consent to the practices described in this policy.

Information Collection
We collect personal information to provide better services to all our users. The types of personal information we collect include:
– First and Last Name
– Email
– Mobile Number

– Dietary Requirements (for venue hire)

This information is collected when you create an account on our website, make a reservation, purchase a membership, order products, or buy event tickets. An account is created for you to manage your bookings and access members-only options and special discounts.

Use of Information
The personal information you provide is used to process your transactions, manage your account, communicate with you, and improve our services. We may use your information to:

  • Confirm and manage reservations.
  • Process orders and provide updates on your purchases.
  • Offer customer support and respond to your inquiries.
  • Inform you about special promotions, events, or updates.
  • Sharing of Information
  • We do not sell your personal information to third parties. However, we use third-party services that may have access to some of your information for the purpose of providing essential services, such as payment processing, website hosting, and email communication. These third-party services adhere to their own privacy policies to protect your information.

Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Information associated with your account, such as reservation history and purchase records, is maintained for your convenience and record-keeping.

Account Deletion
If you wish to delete your account and remove your personal information from our records, please send an email to info@goodtimegames.co.uk with the subject “DELETE” from the email address associated with your account. We will process your request in accordance with applicable laws and regulations.

Security
We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us
If you have any questions about this Privacy Policy, please contact us at info@goodtimegames.co.uk.

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